Q:	What makes your organisation stand out from the rest?
A:	We have three branches that produce 70,000 bags of ice per day and five operation lines as well as 250 lorries for delivery. We are efficient on every level and guarantee the following: > Superior customer service as our customers come first. > Short delivery time through thorough planning. > Swift action and response to resolve customer complaints.
Q:	How do you handle customer complaints?
A:	We work closely with the lorry driver in charge of the delivery by having a meeting to discuss and settle the problem immediately. We take great care in forging and maintaining a good relationship with both the lorry drivers and customers.
Q:	Are your lorry drivers certified?
A:	Yes. We help arrange their attendance for the food safety handling training course under KKM (Latihan Kursus Makanan). We also ensure that they have received the typhoid vaccination. Both are compulsory.
Q:	Is any special equipment used to maintain the cleanliness of the lorries?
A:	Yes. We cover the workshop maintenance and ensure regular checks.